Unable to login/clock in or clock out:
Unable to submit a form:

Applies to all Apps:
1. Restart your phone.
2. Make sure only work related apps are currently running on your phone.
3. If you are still unable to clock in or clock out, after steps 1 & 2,
   use the sign in sheet to sign in or sign out then text the call center with the details of your issue.
4. If you are still unable to submit your form, after steps 1 & 2,
   you might have to install and run an antivirus program to clean your phone as the error notice indicates.

Guest Procedure and Law Enforcement:
1. Are not permitted beyond the magna-scanner except approved by the Operations Manager (OM) on duty. Except Parole or Probation officers.
2. Announce arrival of all Police and Medical Responders on to the site.
3. Guests must be issued a Guess ID card which must be returned upon their exit.
4. Guests must be with a staff member at all times while in the facility apart from Coalition for The Homeless members. A list of these members not to be escorted will be posted at the entrance/exit to the building.

Delivery Procedures:
1. Delivery person must present a company ID card. Take a picture of the ID in the reporting app.
2. Document delivery person in Sign in Book and Officer Reports.
3. Document vehicle information.
4. Access must be approved by Operations manager.
5. Any packages from mail couriers are not to be accepted by any security guards. Notify the OM of package delivery. Have the deliverer standby until the OM arrives to the zone to receive any packages.

Security Change over Procedure:
1. Security Guards are not permitted beyond the magna-scanner except those approved by the Shift Supervisor.
2. Guard must then scan Zone QR and report to Staff Lounge
3. Guards must be on post at shift start time.
4. Guards must report to work in full uniform.
NOTE: Any illegal drugs or weapons found must be reported to the Shift Supervisor.
Shift Supervisor must report findings to the Operations Manager. DO NOT TAKE POSSESION OF IT. Moreover, an incident report must be generated.

Several methods of interactions are used by Security Professionals to improve effectiveness and maximize Security Professional safety. Knowledge of interaction dynamics and techniques help Security Professionals assess the safety hazards present in a given situation.

Security Professionals should be able to make informed choices about the following decisions:
1. When to interact.
2. When to avoid interaction or disengage.
3. When to involve police support.
4. How to interact in a manner that maximizes benefits to the Security Professional while deterring escalation by the subject.

Security Professional safety is the primary concern at all times. Do not perform activities that are hazardous, if they can be avoided, especially when, with awareness and some tactical thinking, a safer alternative course of action is readily available.
Security Professional safety means Security Professionals acting in a manner that minimizes the hazards of patrolling and interacting.
All the knowledge you learn to be a Security Professional combines to keep you safe. Proper radio communications keep you in updated contact with your support team. Proper stance and verbalization act as a deterrent to escalation during interactions. Recognizing pre-crime activity aids, you in spotting a potentially hazardous situation. It all matters.

Several key concepts and techniques are crucial for Security Professional safety.

Use C.A.L.M. De-escalation Practices:
1. COMMUNICATE WITH RESPECT
2. AVOID PHYSICAL CONFRONTATION
3. LAW ENFORCEMENT IS CALLED WHEN NEEDED
4. MAINTAIN A SAFE DISTANCE

Proper Interaction Stances and Postures:
1. Body should be faced at 45 degrees away from subject
2. Hands positioned in front
3. Stance should not be perceived to be hostile or threatening

Improper Stances and Postures:
Security Professionals should NOT stand during interactions in ways that are detrimental to a successful outcome, including:
1. Standing with hands in pockets.
2. Standing with hands on hips or arms folded.
3. Standing with objects in hands—clipboards; or even radios not being actively used.
4. Standing too close or fully facing open to the subject.
5. Standing facing fully away from the subject—not turning to address.
6. Leaning on or against anything.
7. Slouching or otherwise communicating ineptitude.
8. Standing with aggressive body language when not warranted.

GUARDS MUST NOT AT ANY TIME STRIKE AN AGRESSOR.
See Policy Manual for further guidance......

During a fire alarm the following procedures should be followed.

A security officer should never try to extinguish a fire.
1. Call 911, be prepared to give your name, facility name and location.
2. Call the client, shift supervisor and account manager to inform them about the alarm.
3. Meet the fire department and proceed to the location of fire, fire alarm panel.
4. Pedestrians in the facility should be stopped and directed to exit the facility via nearest exit and stairwell..
5. Do not allow any incoming traffic into the facility except when given approval by the fire department.
6. Document incident and all response times in an incident report.

Code Red

Complete building evacuation. Utilize nearest stairwells and exits to guide all Staff, clients and guests out of the building in a timely and efficient manner (fire, bomb threat, alarms, etc.)

Code Orange

Complete evacuation of all staff members. Staff members in the zone area will be escorted out through the main entrance onto Coney Island Avenue. Staff members in the Cafeteria will utilize nearest exits (where it is safe) onto Coney Island avenue.

Code Yellow

All movement in the facility comes to a STOP. No one is to be granted entrance into the facility, Post 1 will ask all clients to remain inside the Cafateria until code is clear. Posts 2A and 3A will post in front of stairwell A, any clients attempting to move during this Code must be asked to return to their dorm until code is clear. This is in response to any incident throughout the facility where the Operations manager and Duty sergeant must respond. Guards 2B and 3B must respond to code. Once the situation is contained, movement can resume.

Code White

Movement should resume ONLY in the designated zone area, but no movement is allowed on the floors until Code Yellow is lifted

Code Blue

Assistance is needed in the social services area.
All movement in the facility comes to a STOP. No one is to be granted entrance into the facility, Post 8 and 9 will ensure clients to remain in place until code is clear. Any clients attempting to move during this Code must be asked to remain in place until code is clear. This is in response to any incident throughout the facility where the Operations manager and Duty sergeant must respond. Guards 3/4, 5/6 and the Rover must respond to code. Once the situation is contained, movement can resume.